Why Us

A service company lives on its reputation

At eXpd8 we strive to provide the very best solution to our clients.  We rolled out an extensive program to improve our customer service levels and will continue working on this. We provide our clients with many ways to contact us, email, phone, on line requests for support, desktop app to connect to our technicians.  It pays off,  clients tell us our accessibility is one of our big features.

Our clients get to choose the level of support they want, premium, standard or basic, knowing exactly what they are paying for, what they can expect and when.

To our many clients who have been with us (some over 25 years), we say thank you.  For your trust, your faith in us & the mutual value we see in our relationships.

Our Aim

 
Our aim is to be service partner of choice for small to medium size professional firms in Ireland.  One provider, who knows your network, your business practice, your industry and your needs. Bringing more than just technical know how to the table. 
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Industries we support

 
Legal 100%
Accountants 100%
Auctioneers 100%
Brokers 100%
Variety of other professional 100%
 

Feedback from our clients

What has impressed us most is the proficiency of the I.T. support team. On the rare occasion that an issue arose, it was dealt with online, swiftly and most importantly without disruption to our business. The software training was also of vital importance and has proved highly beneficial. The best thing about the eXpd8 team is their understanding of our business and appreciation of the obligations incumbent upon us as solicitors and the standards that must be achieved. I would have no hesitation in recommending eXpd8 case management and eXpd8 accounts.

Enda O’ConnorO’Connor O’Dea Solicitors Newcastle West Co Limerick ,www.oconnorodea.com

“I contacted and met with 4 companies and after many meetings, presentations to staff etc.,  eventually decided to go with expd8.  Primarily, because their case management system was more “user friendly” than any of the others and they could also supply all of our digital dictation and hardware requirements with a good support team that covered everything.  No going from one provider to another!………………………………………………………Working with eXpd8 has been a unique and positive experience.  From the offset I had every confidence in both their products and service and 8 years later that level of confidence remains……………………………..   eXpd8′s strengths are the product itself, their level of support & communication and their constant accessibility”

Bridget McAliden, Doris McMahon Solicitors,Cookstown,Co.Tyrone ,dorismacmahon.co.uk

 more…

Our Stats

 
87% of our clients who complete our on-line survey after remote support rate our service either excellent or very good 87%
80% of our new business comes from referrals given by our existing clients, that is really important to us. 80%
60% of emails were blocked as spam, and could have been delivered to our clients if they did not have with eXpd8 Puremail 60%
32% of our clients emails we delivered as legitimate emails 32%
7% of emails were sent to quarantine inbox for review 7%
 

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