Field Service Engineer

This is a fantastic opportunity to work as part of a young team in a positive relaxed but focused environment with real career advancement prospects.

Company Overview

eXpd8 Ltd. is a rapidly growing IT solutions Service Company based in Swords, Co. Dublin with a strong focus on excellence & customer care. We service & support a large number of varied clients based in a number of different markets with a high penetration in the Legal & Property Space. We provide hardware & software support, including support for our own in house software, to clients via telephone, email remote connections & onsite calls. Field support is provided by a team of field engineers who provide on-site and remote assistance to all of our clients along with Full Implementations of All Aspects of Microsoft SBS 2003 Server.

Job Overview

• The successful applicant will become a member of our team of field engineer who are primarily responsible for all implementation and installations of new Server & IT Solutions and also for on-site callouts & repairs of our clients throughout the 32 counties.
• Field engineers also act as a 2nd level of support to clients when the 1st level support desk escalates client issues.
• The successful applicant must be highly motivated with a proven ability to work under pressure while handling multiple assignments.
• We work closely to our clients SLA’s and as such the successful applicant must have the ability to work to deadlines and provide excellent customer service as we are a service orientated company.
• The successful engineer will be required to work closely in a team of field engineers, support staff & sales employees to provide the highest level of service possible.
• Excellent communication skills are necessary as they will need to liaise with clients, the Support Manager, Helpdesk & Other Departments.
• Our field engineers work to the highest standards and as such need to have excellent time-keeping, a keen eye for detail and excellent customer service as they work directly face-to-face with our clients.
• Our field engineers also provide 2nd level support and must be able to balance workloads from onsite work with 2nd level troubleshooting. 
  

     Technical Requirements

• The successful will have a minimum of 3 years experience of installation, administration & support in the following areas of technical expertise that are essential to the role:
• Windows Small Business Server 2003/2000 (or related)
• Windows Microsoft exchange 2000/2003
• Microsoft Windows 2000/XP/ Vista
• LAN/WAN/VPN/WLan network technologies
• Remote Access Technologies
• Antivirus software (Symantec, McAfee)
• Microsoft Office, all versions
• Backup Solutions (Tape, Offsite backup etc)
• Mobile devices (XDA, Blackberry)
• Digital Faxing
• MCSE, MCSA, SBS desirable

Other Essential Requirements
Full Drivers License
Own Car
Positive Attitude & Passion for Customer Care
Ability to take on extra responsibility when required
Ability to work in a team environment
Flexibility to work nationwide

Pension / PRSA

Expenses

Laptop

Mobile Phone

Bonus

Mileage

To apply for this position e-mail your cv and cover letter to careers@expd8.com