Sometimes your antivirus software can interfere with the eXpd8 update process and not permit it to complete fully, it is easily remedied. Go into my Computer, into your C drive, into the Program Files (X86) then the Practpro folder under eXpd8 and locate a file called Rebrand, double-click on it – that’s it!
XPS Viewer is a feature in Windows that may need to be turned ON. You need to go to Control Panel -> “Programs and Features”
Select “Turn Windows features On or Off” Tick “XPS Viewer”
1. Outlook receipts (read or send receipts) cannot be included
(a) So search for them in the activity screen and be sure to exclude them from the brief – or else they will cause your brief to fail.
2. Adobe – if your Adobe (PDF) updates itself – it has an awful habit of resetting its own security which prevents the brief from opening it and including it in a doc merge. Unfortunately where this setting in depends on your version of Adobe in this case below
It is in Edit (top toolbar) Preferences then ….. Security (Enhanced) – ‘Enable protected mode at startup’ – must not be ticked
3. Make sure you do not have any of the items for inclusion in the doc merge open
4. If any documents have password protection – when the doc merge gets to that doc – it will be looking for the password (which means you will have to sit looking at it till it gets there) so best to remove the password during the process
Sometimes your pc does not release a program even though you have closed it. If you are familiar with using Ctrl Alt Del, you can locate eXpd8 in the list of applications and End Task on it. This fully closes the software and you can open it again.
eXpd8 Link can only exist in one instance of Outlook, so if you have 2 instances of Outlook open, it can only be displayed in one of them. If you only have one Outlook open, close it and open it again, re-launching Outlook usually resolves this problem.
Your eXpd8 data lives on the server, usually this message indicates that you have lost connectivity to the server. Resolve this by clicking into My Computer, locate the network drive which eXpd8 is located on, if there is a red X next to it, try open the folder anyway. Manually making the connection (if it does open) will resolve the problem. If the folder will not open, your pc has lost (and not regained) the connection. Try rebooting the pc. If you cannot see the eXpd8 drive, check that your pc is connected to the network.
If you find when you are running a brief that includes PDF documents, that the brief does not run smoothly, it can be a setting in your Adobe. It can be even after an update to Adobe that it returned to a default setting that was not present before.
How do I fix it
Scan watcher is a simple application that lets you view items you have scanned into a particular folder. If you cannot see the items you have scanned in, generally it is one of two problems:
1- You have not scanned to the folder you think you have:
Change the folder by clicking File in the top left corner and Select Folder, browse to the folder that you are scanning to.
2- Scan watcher is looking at the wrong folder:
On your scanner, check to see what folder you are scanning to.
The eXpd8 link in Outlook takes it’s lead (file name or code) from the setting you have applied in the main eXpd8 at the point when you launch Outlook.
If it is set to code – it will stay set to code unless:
By pressing F1 while in the eXpd8 application, you can access the eXpd8 user manual which contains a step by step guide on how to use eXpd8.
How to access eXpd8 Cloud:
In order to access eXpd8 Cloud you will need your Cloud Server connection name, your username and password. If you do not have these please contact eXpd8 Support.
Remote Access for Windows
Remote Access on iPhone and iPad
Remote Access on Android phones and tablets
Remote Access on Mac OSX
This is a fairly frequently asked question. The answer in a nutshell is: “There is no perfect antivirus that catches every unwanted software, every time.” But if you read on I explain it a little bit more:
Computer viruses are very similar to their biological counterparts. They spread, they cause malfunction and most importantly they mutate. However, the last one does not happen spontaneously (thank God!) but is facilitated by their creators. Amongst the primary goals of a virus writer is to create a code that evades detections and goes past all known antivirus protection software. So there’s a constant cat-and-mouse game between antivirus software developers and virus developers.
When a new virus comes out it takes days, or sometimes more than a week before antiviruses pick up on it. Simply because they need to get a sample of it, analyse it and have the “antidote” developed. During this period computers that come in contact with the new virus will get infected no matter what kind of antivirus they have.
The situation of viruses & antiviruses are like insect control. You can keep the vast majority of insects out of your house but you can never eliminate them completely.
As the saying goes “best protection is prevention”. It’s is very true for viruses. Taking proactive actions and minimizing the chances of contact with them is the best route.
So…what can you do to protect yourself?
First of all, recognize that humans and their behavior are still the weakest links in the security chain, and the most sophisticated anti-malware software in the world can’t protect you against people doing dumb things. It is critical to educate your users.
Second, if you’re still running Windows XP, you should be planning to migrate to Windows 7 as soon as you possibly can. Microsoft’s “User Account Control” really can help protect you against “zero-day” exploits and careless surfing. Yes, the implementation in Vista was annoyingly intrusive and heavy-handed. The implementation in Windows 7 is customizable at a more granular level. The point is that having a window pop up and ask, “Are you sure you really want to do this?” can be the difference between being compromised and not being compromised.
Third, find ways to lock down your users’ desktops. Yes, this will in some cases be politically difficult. But you really need to do it.
Finally, understand the need for a layered approach to security. The threats to your organization are many and varied, and one point solution (like anti-virus software on the desktop) simply cannot protect you from all of them.
The Internet is a dangerous place, and we will, for the foreseeable future, be locked in an arms race between the people who write malware and the people who come up with defenses against it. Most of all, you need to stay informed about security issues
Protecting your computer from viruses and other threats isn’t difficult, but you have to be diligent. Here are some actions you can take: